FAQ

An FAQ section can be used to quickly answer common questions about your business like "Where do you ship to?", "What are your opening hours?", or "How can I book a service?".

Unfortunately, once an order is submitted it will not be cancelled or refunded. We highly encourage customers to review the order details before placing it.

No, Haus Of Aschar does not offer refunds for their hair extensions, wigs or accessories. This policy is in place due to the nature of the product and health and safety considerations. All sales are final once the order has been placed and shipped. However, if there is a manufacturing defect with the product, Haus Of Aschar may issue a replacement at our discretion. In this case, customers should contact customer service immediately upon receiving the defective product and provide photographic evidence. Haus Of Aschar values customer satisfaction and will work to resolve any issues with their products.

Unfortunately, once an order has been placed and payment is complete, changes cannot be made. Our team processes sales daily to ensure a quick delivery and any attempted changes may delay the shipping process. We kindly ask that all customers take a moment to review their order and ensure that the items are correct, colors, and lengths have been selected before proceeding to the checkout process. At Haus Of Aschar, we value your time and always strive to provide the best possible service.

Yes, Haus Of Aschar requires that the billing and shipping addresses to match so that the customer's order is delivered to the correct location and to prevent fraud. If the customer needs to ship to a different location, they can add an additional shipping address during the checkout process. It is important to note that changing the shipping address after the order has been confirmed is not possible, so customers should ensure that their shipping address is correct before confirming their purchase.

If you have any questions or concerns about our hair extensions, you can easily get in touch with us by email at hausofaschar@gmail.com. Our dedicated customer service team will gladly assist you with any inquiries you may have regarding our products, shipping, or returns. Feel free to reach out to us and we'll make sure to provide you with a prompt and helpful response. At Haus Of Aschar, we prioritize our customers' satisfaction and strive to make your shopping experience as enjoyable as possible.